Refund & Return Policy

PRODUCT DESCRIPTION & "ANTI-TARNISH" CLARIFICATION

Certain jewellery pieces on our website may be described as "Anti-Tarnish".

For clarity:

  • "Anti-Tarnish" refers to a protective coating or treatment designed to help reduce early oxidation, tarnishing, and colour fading.
  • It does not mean that the jewellery will remain completely tarnish-free forever.
  • It does not guarantee permanent colour retention or lifetime durability.
  • The appearance and longevity of your jewellery may vary depending on usage, exposure to water, sweat, perfume, cosmetics, chemicals, skin chemistry, humidity, environmental conditions, and storage.
  • Like all fashion and imitation jewellery, the plating or finish may naturally change or wear over time with regular use.
  • Normal tarnishing, fading, or wear caused by regular usage or improper care is not considered a manufacturing defect and may not qualify for a refund or replacement.

We recommend keeping your jewellery away from water, perfume, lotions, sweat, and chemicals. Store each piece in a clean, dry place when not in use to help maintain its appearance for longer.

By purchasing from Zareeva LUXE, you acknowledge and understand the nature of fashion/imitation jewellery and the above care and product information.

 

RETURN POLICY

We want you to have a smooth shopping experience with Zareeva LUXE. If you receive a damaged, defective, or incorrect product, you may request a return within 10 days of receiving your order, subject to the conditions mentioned below.

  • A clear unboxing video is mandatory for claims related to damaged, defective, missing, or incorrect products.
  • The unboxing video should clearly show the package from the beginning, including the unopened parcel, shipping label, and the product inside.
  • Products must be returned in their original condition, along with the original packaging and any accessories provided with the order.
  • Products that have been used, altered, damaged after delivery, or returned without the required packaging may not be eligible for a return or refund.
  • Shipping charges paid at the time of purchase are non-refundable.
  • Products purchased under a Clearance Sale or Final Sale are non-returnable and non-exchangeable.
  • Returns may not be accepted for normal tarnishing, colour fading, scratches, or damage caused by improper use, exposure to water, perfume, sweat, chemicals, or lack of proper care.

All return requests are subject to verification and Quality Check (QC) by Zareeva LUXE.

 

REFUND POLICY

If your return request is approved, the refund will be processed after we receive and successfully complete the Quality Check of the returned product.

  • For prepaid orders, the approved refund will be processed to the original payment method used to place the order.
  • For Cash on Delivery (COD) orders, you may be required to provide valid bank account details so that the approved refund can be transferred to your bank account.
  • Refunds are generally initiated within 7–8 working days after the returned product is received and successfully passes our Quality Check.
  • Once the refund is initiated, it may take additional time for the amount to reflect in your account, depending on your bank or payment service provider.
  • The final refund amount will be based on the approved return after Quality Check. Any applicable non-refundable shipping charges will be deducted.

 

HOW TO INITIATE A RETURN

To request a return, please contact our customer support team through the contact details provided on the Zareeva LUXE website.

Please include the following information:

  • Order ID
  • Full Name
  • Registered Contact Number
  • Email Address
  • Reason for Return
  • Clear Unboxing Video, where applicable
  • Photos or videos of the product, if the product is damaged, defective, or incorrect

Important

For damaged, defective, missing, or incorrect products, unboxing video proof is mandatory to process your claim.

 

PLEASE NOTE

  • Return and refund requests are subject to verification and Quality Check.
  • Refunds may take some time to reflect in your account after being processed.
  • If your refund has been approved but has not been credited within the expected processing time, please contact the Zareeva LUXE customer support team with your Order ID and refund details.
  • Zareeva LUXE reserves the right to reject a return or refund request if the product does not meet the eligibility conditions mentioned in this policy.